Along with paying your bill and monitoring your energy usage, you can also use SmartHub to report an outage. When a major outage occurs, hundreds of people may be trying to call BEC at once. With a SmartHub account, you can report an outage using a computer, phone or tablet.
When reporting an outage, confirm your address. If you have more than one meter, please choose the “House” option. In the comments section, you can let us know if you saw or heard anything that could help identify the problem. Then check the outage map to see when a crew is assigned. A new convenience from Boone Electric Cooperative!
SmartHub’s app is available for Apple and Android devices or you can create an account online. Also, if you don’t want to create an account, click on SmartHub One-Time Bill Pay found under the My Account link on our website. See below for frequently asked questions about SmartHub.